• F.A.Q.

  • Installing a solar photovoltaic (PV) system at your home or business is a great way to slash your power bill and get back control of your electricity usage.

  • Solar safety and reliability

    • Is solar power safe?

      The Australian solar industry is well regulated and safe.

      Solar panels and inverters sold in this country must comply with a range of standards that maximise safety and reliability. PureGen will only install currently approved solar panel modules and inverters.

      The Clean Energy Council’s (CEC) Solar Accreditation scheme ensures that the people who design and install solar PV systems are across all the latest safety requirements. Accredited installers are qualified electricians who have undergone additional training and assessment in the installation of solar PV systems. Systems must be installed by a Clean Energy Council accredited installer to be eligible for small-scale technology certificates (STCs). 

      ONLY TAKE ADVICE FROM ACCREDITED DESIGNERS - QUALIFIED TO GIVE ADVICE.  Typically most 'sales people' are not accredited and not accountable to the CEC. 

      To keep your system running safely and effectively for many years, you will need to maintain it correctly. Contact us to schedule any monitoring, inspecting, maintaining and upgrading your system.

    • Do solar panels work at night or during cloudy weather?

      Solar panels do not generate power at night. Once the sun goes down, your home or business will start to draw power from the main grid as usual.

      Solar panels still work on a cloudy day; however they will not generate as much electricity as when the weather is clear and sunny.

    • What should I do if my solar PV system stops working?

      If you purchased your system from PureGen, then please contact us as soon as you suspect that you have a problem; alarms, error messages or drop in performance.

      Whether you are in a warranty period or not, we will work with you to find a resolution.

    • How can I make a complaint against or provide positive feedback?

      In assisting PureGen to offer an industry leading service, we welcome all feedback (good and bad).

      If your feedback means that we didn’t meet your expectations, we have committed to this process to address any unresolved issues. 

      To date PureGen Energy has prevented any customer dissatisfaction by providing excellent customer service and quality products and services. However, we are committed to handling any complaints quickly, seriously and confidentially.

      PureGen Energy aims to comply with the Clean Energy Council Solar PV Retailer Code of Conduct and to act ethically and be responsive to customers. A key part of this is a complaints process that enables us to deal fairly and efficiently with customer issues and complaints. If customers are dissatisfied with any aspect of the sales or install process, they can provide a complaint to the signatory.

      For more information see Feedback and Disputes Process

  • Solar power costs and savings

    • How much does it cost to install solar panels?

      The price of solar systems has dropped dramatically over the past few years, making it an increasingly attractive option for homes and businesses.

      The upfront cost of your solar PV system is affected by a number of different factors, including:

      • government incentives and support schemes available
      • installation costs
      • type and number of solar panels, which affect the output of your system in kilowatts (kW)
      • type and size of inverter (the part of the system that converts the electrical output of your solar panels into AC electricity for use in your home or business)
      • type of framing equipment and other system components
      • height and accessibility of roof and whether it is tiled, metal or concrete
      • any after-sales service agreements

      As a very rough guide, the total cost of getting a home solar system up and running is between $2500 (for a small 1.5 kW system) and $11,500 (for a top-of-the-line 5 kW system).

      For businesses, the approximate cost of installing solar ranges from around $15,000 (for a 10kW system) to more than $200,000 (for a high-capacity 100 kW system).

      There are a lot of 'cheap' solutions in the Australian market.  With a life expectancy of over 20 years, ouruncompromising approach is to only install the higher quality system components that will in the long run provide the highest return on your investment.
    • How much money will I save with solar panels?

      The amount of money your household will save on power bills by going solar is affected by a number of factors, including:

      • Your energy consumption and the size of your solar power system – if you use more power than your system is capable of producing, your savings will be reduced. This can be avoided by choosing the right-sized system for your needs.
      • Your feed-in tariff – this is the amount your electricity retailer pays you for any excess power your solar panels generate.
      • Your usage patterns – solar panels can only generate electricity while the sun is shining. This means that households that use a lot of power during the day may attract greater savings than those that consume most of their power at night. However, you will still receive a feed-in tariff for any excess electricity you generate during the day.
      • Where you live – some areas of Australia receive a lot more sunlight than others, so a solar PV system in Brisbane will usually generate more power than one in Hobart.

      Businesses have a couple of other things to take into account, including the tax implications of any revenue received from feed-in tariffs.

      PureGen provides a site-specific estimate of your system’s energy generation with all proposals. 

    • What is a solar feed-in tariff (FiT)?
      A feed-in-tariff is the amount your electricity retailer pays you for any electricity your solar PV system generates that you don’t use, and is instead fed back into the grid. 
    • What is a small-scale technology certificate (STC)?

      STCs are government incentives that help reduce the upfront cost of installing your solar PV system. The value of STCs your system receives differs depending on its size and location.

      All PureGen quotes indicate both the number of STC entitlements and the cost benefit.

      PureGen are A REC Registered Agent and take care of all of the requirements to create your STC's and offer the full retail amount (price obtained at the date of installation) as a point of sale discount.